Refund policy

Returns

We hope you love what you ordered, but we understand that sometimes something simply isn't quite right.

Most items may be returned within 30 days of delivery. To be eligible for a return, items must be unused, unworn, and returned in their original condition with any original tags and packaging intact.

Some items may have different return restrictions or may be marked final sale. When an item is not eligible for our standard return policy, this will be noted on the product page.

Starting a Return

To request a return, sign in to your Laurel Lakes account and select the order and item you would like to return.

Once your return is approved, you will receive return instructions and, when applicable, a shipping label. Because our collection includes products fulfilled by several of our brand partners, items from the same order may need to be returned separately or to different locations. Please use the return instructions provided for each item.

Return Shipping

Return shipping costs may be deducted from your refund for standard returns.

If your order arrived damaged, defective, or incorrect, please contact us so we can make it right. Approved returns resulting from an error or product issue will not be charged return shipping.

Refunds

Refunds are issued after the returned merchandise has been received and approved. Once processed, refunds are sent to your original payment method. Your financial institution may require additional time for the credit to appear on your account.

Original shipping charges are nonrefundable unless the return is the result of an error with your order.

Final Sale

Items marked Final Sale cannot be returned. Certain personalized, made-to-order, hygiene-sensitive, or otherwise nonreturnable products may also be excluded from returns when indicated on the product page.