Terms of service

Terms of Service

Last Updated: October, 2026

OVERVIEW

Welcome to Laurel Lakes. The terms “Laurel Lakes,” “we,” “us,” and “our” refer to Laurel Lakes.

Laurel Lakes operates this website and online store, including our shopping features, curated product recommendations, editorial content, guides, directories, articles, tools, products, and other features or services made available through the website (collectively, the “Services”).

Our online store is powered by Shopify, which enables us to offer products and related e-commerce services to you.

These Terms of Service (“Terms”) describe your rights and responsibilities when you access, browse, interact with, purchase from, or otherwise use the Services.

Please read these Terms carefully. They contain important information concerning your legal rights, including limitations of liability and warranty disclaimers.

By visiting, interacting with, purchasing from, or otherwise using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you should not access or use the Services.

SECTION 1 - ACCESS AND ACCOUNTS

By using the Services, you represent that you are at least the age of majority in your state or province of residence or that you have the consent of a parent or legal guardian to use the Services.

To use certain features of the Services, including placing an order, creating an account, submitting content, or saving items, you may be asked to provide information such as your name, email address, billing information, shipping information, or other account details.

You agree that all information you provide is accurate, current, and complete and that you have the right to provide that information.

You are responsible for maintaining the confidentiality and security of your account credentials and for activity occurring through your account. You may not transfer, sell, assign, or license your account to another person.

We reserve the right to refuse service, terminate accounts, remove content, or restrict access to the Services where permitted by law.

SECTION 2 - PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to display and describe products accurately. However, product colors, proportions, appearance, packaging, or other details may differ from how they appear on your device or from photographs displayed on the website.

Some products offered through Laurel Lakes may be manufactured, fulfilled, shipped, or supplied by third-party vendors or fulfillment partners.

Product descriptions, prices, availability, specifications, materials, dimensions, and other information may be supplied by manufacturers or vendors. Although we make reasonable efforts to provide accurate information, we do not warrant that all product descriptions or other information will always be complete, current, or error-free.

We reserve the right to modify product descriptions, pricing, availability, or other information at any time without notice.

We may discontinue products or limit the quantities available to any person, household, geographic area, or jurisdiction.

SECTION 3 - ORDERS

When you submit an order through Laurel Lakes, you are making an offer to purchase the products in your order.

We reserve the right to accept, reject, limit, modify, or cancel an order for any lawful reason, including product availability, suspected fraud, pricing or listing errors, payment issues, or restrictions imposed by a supplier or fulfillment partner.

An order is not considered accepted until payment has been successfully processed and we have confirmed acceptance of the order.

Please review your order carefully before submitting it. Depending on how quickly an order enters processing or fulfillment, we may be unable to modify or cancel it after submission.

If we cancel or materially modify an order, we will attempt to contact you using the email address, billing information, or other contact information provided with the order.

Purchases are subject to our applicable Return and Refund Policy. Certain products may have product-specific return conditions, exclusions, or eligibility requirements, which will be disclosed where applicable.

Products purchased from Laurel Lakes are intended for personal or household use unless otherwise expressly stated.

SECTION 4 - PRICES, PROMOTIONS, AND BILLING

Prices, promotions, discounts, and product availability may change at any time without notice.

The price charged for a product will generally be the price displayed at the time your order is submitted, subject to correction of errors as described in these Terms.

Unless otherwise stated, displayed prices do not include applicable taxes, shipping charges, customs duties, import fees, or other charges that may apply.

Prices offered through Laurel Lakes may differ from prices offered by manufacturers, suppliers, third-party retailers, physical stores, marketplaces, or other websites.

Promotional offers may be governed by additional terms. If promotional terms conflict with these Terms, the specific terms of the promotion will control with respect to that promotion.

You agree to provide accurate and complete billing, payment, and account information.

You represent that you are authorized to use the payment method submitted for an order and authorize us and our payment processors to charge the applicable amount.

SECTION 5 - SHIPPING AND DELIVERY

Shipping and delivery dates are estimates unless expressly stated otherwise.

We are not responsible for delays caused by shipping carriers, fulfillment partners, weather, customs processing, supply disruptions, incorrect customer-provided information, or other circumstances outside our reasonable control.

Orders containing multiple products may arrive in separate shipments, particularly when products are supplied or fulfilled by different vendors.

You are responsible for providing a complete and accurate shipping address.

To the extent permitted by applicable law, risk of loss may transfer once an order has been delivered to the applicable carrier or otherwise as determined by applicable shipping terms.

Please contact us promptly if you believe an order has been lost, damaged, or incorrectly delivered so that we can determine what assistance may be available.

SECTION 6 - LAUREL LAKES EDITORIAL CONTENT

Laurel Lakes may publish articles, guides, recommendations, lists, photographs, reviews, opinions, directories, lifestyle content, travel or local information, pet-related information, shopping recommendations, and other editorial materials.

This content is provided for general informational and editorial purposes only.

Although we make reasonable efforts to provide useful and accurate information, information may become outdated, incomplete, or inaccurate over time.

You should independently verify information that is important to your decision, including operating hours, prices, rules, availability, pet policies, accessibility, safety information, addresses, admission requirements, and other details before traveling to or purchasing from a business or location.

The inclusion of a product, place, business, service, brand, or other third party on Laurel Lakes does not necessarily constitute an endorsement, guarantee, partnership, or representation concerning that third party.

SECTION 7 - DIRECTORY LISTINGS

Laurel Lakes may maintain directories or guides containing information about businesses, parks, trails, stores, restaurants, attractions, accommodations, pet-friendly locations, or other places and services.

Directory information may be gathered from publicly available sources, business websites, third-party sources, direct submissions, community submissions, or our own research.

Information such as hours, pricing, policies, availability, addresses, contact information, and pet rules can change without notice.

We do not guarantee that a directory listing will always be accurate, complete, current, available, safe, appropriate, or suitable for a particular person or pet.

Users are responsible for confirming relevant information directly with the applicable business, property, park, organization, or other provider before visiting.

Businesses or individuals who believe a listing contains inaccurate information may contact Laurel Lakes to request a correction. We reserve discretion regarding whether and how directory information is displayed.

SECTION 8 - CURATED RECOMMENDATIONS AND AFFILIATE LINKS

Laurel Lakes may recommend or link to products, services, retailers, businesses, or other third parties.

Some links may be affiliate links. This means Laurel Lakes may receive a commission or other compensation if you make a qualifying purchase or take another qualifying action after following one of our links, at no additional cost to you.

Compensation does not guarantee a positive recommendation or review.

Prices, inventory, promotions, specifications, shipping policies, return policies, and other information displayed by third-party retailers are controlled by those retailers and may change at any time.

Unless a product is purchased directly through the Laurel Lakes store, any purchase made through a third-party website is a transaction between you and that third party and is governed by the third party’s terms, policies, and procedures.

SECTION 9 - INTELLECTUAL PROPERTY

The Services and their contents, including without limitation our name, branding, logos, photographs, graphics, illustrations, articles, written content, product descriptions created by us, guides, directories, layouts, designs, videos, audio, and the selection and arrangement of such materials, are owned by or licensed to Laurel Lakes and are protected by applicable intellectual property laws.

These Terms permit you to access and use the Services for your own personal, non-commercial use.

Unless expressly permitted by us in writing, you may not reproduce, republish, distribute, modify, create derivative works from, publicly display, commercially exploit, scrape, download in bulk, sell, license, or otherwise use Laurel Lakes content beyond normal personal use of the website.

Nothing in these Terms grants you ownership of any Laurel Lakes trademark, copyright, branding, design, photograph, written content, or other intellectual property.

“Laurel Lakes,” our logos, brand elements, collection names, original product designs, and related branding may constitute trademarks or other protected intellectual property.

Third-party names, logos, trademarks, photographs, and other materials remain the property of their respective owners.

SECTION 10 - USER SUBMISSIONS, REVIEWS, PHOTOS, AND FEEDBACK

You may have opportunities to submit reviews, photographs, corrections, recommendations, comments, feedback, suggestions, location information, or other content to Laurel Lakes (“User Content”).

You retain ownership of User Content that you own. However, by submitting User Content to Laurel Lakes, you grant us a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, display, publish, edit, adapt, distribute, and otherwise use that content in connection with Laurel Lakes, including on our website, social media, email marketing, promotional materials, directories, and other Laurel Lakes channels.

You represent and warrant that:

  1. You own the User Content or have permission to submit it.

  2. Our use of the User Content as permitted by these Terms will not infringe another person’s rights.

  3. The User Content is accurate to the best of your knowledge where it contains factual representations.

  4. The User Content does not contain unlawful, defamatory, threatening, obscene, infringing, fraudulent, misleading, or malicious material.

  5. You have disclosed any compensation, incentive, or material relationship associated with a review or recommendation where required by law.

We may, but are not required to, review, edit, refuse, remove, or decline to publish User Content.

We are not obligated to compensate you for User Content unless expressly agreed in writing.

SECTION 11 - THIRD-PARTY TOOLS AND SERVICES

The Services may provide access to tools, integrations, functionality, or services supplied by third parties.

We may not control or monitor these third-party tools.

Access to third-party tools is provided on an “as is” and “as available” basis to the extent permitted by law.

Your use of a third-party service may also be governed by that provider’s terms and privacy policies.

We are not responsible for the acts, omissions, availability, security, or performance of third-party services outside our reasonable control.

SECTION 12 - THIRD-PARTY LINKS

The Services may contain links to websites, products, content, businesses, or services operated by third parties.

We do not control third-party websites and are not responsible for their content, accuracy, availability, security, privacy practices, business practices, products, or services.

Following a third-party link is at your own discretion.

Before entering into a transaction with a third party, you should review that party’s terms, policies, pricing, shipping procedures, return policies, and privacy practices.

Questions or disputes concerning products or services purchased directly from a third party should generally be directed to that third party.

SECTION 13 - RELATIONSHIP WITH SHOPIFY

Laurel Lakes uses Shopify to help provide our online store and ecommerce functionality.

Purchases made directly through the Laurel Lakes store are transactions between you and Laurel Lakes, not between you and Shopify.

To the extent permitted by law, Shopify is not responsible for products sold by Laurel Lakes, order fulfillment, customer service decisions, or any injury, loss, or damage arising from products purchased from Laurel Lakes.

Your use of certain Shopify-powered functionality may also be subject to Shopify’s applicable policies.

SECTION 14 - PRIVACY

Personal information collected through the Services is handled in accordance with our Privacy Policy.

Because our store and certain website functionality are powered by Shopify, Shopify may collect and process personal information relating to your access to and use of the Services in order to provide its services to us and to you.

Information may also be processed by payment processors, fulfillment providers, analytics providers, marketing services, and other service providers as described in our Privacy Policy.

Please review our Privacy Policy for more information concerning how personal information is collected, used, disclosed, and protected.

SECTION 15 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information available through the Services may contain typographical errors, inaccuracies, omissions, outdated information, incorrect pricing, incorrect availability information, or other mistakes.

We reserve the right to correct errors, update information, change or cancel listings, or cancel affected orders where permitted by law.

We are not obligated to update, amend, or clarify information except where required by applicable law.

SECTION 16 - PROHIBITED USES

You may use the Services only for lawful purposes.

You may not use the Services to:

  1. Violate any applicable law, regulation, or ordinance.

  2. Infringe the intellectual property, privacy, publicity, or other rights of another person or entity.

  3. Harass, threaten, abuse, defame, impersonate, or harm another person.

  4. Submit knowingly false, fraudulent, or misleading information.

  5. Upload or transmit malicious software, viruses, or harmful code.

  6. Attempt to interfere with the operation, security, or availability of the Services.

  7. Collect personal information about other users without authorization.

  8. Send spam, phishing messages, unauthorized advertising, or similar communications.

  9. Reproduce, scrape, copy, extract, sell, commercially exploit, or systematically collect Laurel Lakes content without authorization.

  10. Circumvent access restrictions, security measures, technological protections, or robot exclusion measures.

  11. Use automated systems in a manner that places an unreasonable burden on the Services or violates restrictions communicated by Laurel Lakes.

  12. Use the Services for fraudulent purchases, unauthorized resale, or other unlawful commercial activity.

We may suspend, restrict, or terminate access if we reasonably believe these Terms have been violated.

SECTION 17 - AUTOMATED SYSTEMS AND AGENTS

Automated software, bots, artificial intelligence agents, scraping tools, or other automated systems (“Agents”) may not access, copy, scrape, interact with, or use the Services in violation of these Terms, our technical restrictions, our robots.txt instructions, or other access-control measures.

Where Laurel Lakes expressly permits Agent access, the Agent must accurately identify itself and may not conceal its automated nature, impersonate a human user, circumvent CAPTCHAs, bypass access controls, or avoid measures intended to restrict automated access.

We reserve the right to restrict or block automated access to the Services.

SECTION 18 - TERMINATION

We may suspend or terminate your access to all or part of the Services where permitted by law, including if you violate these Terms or engage in conduct that we reasonably believe may harm Laurel Lakes, our customers, our partners, or another person.

Termination does not eliminate payment or other obligations incurred before termination.

Provisions that by their nature should continue after termination will survive, including provisions relating to intellectual property, User Content licenses, disclaimers, limitations of liability, indemnification, and governing law.

SECTION 19 - DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, the Services and information available through them are provided on an “as is” and “as available” basis.

Laurel Lakes does not guarantee that the Services will always be uninterrupted, secure, error-free, accurate, complete, or current.

Editorial recommendations, directory information, product recommendations, reviews, guides, and other content reflect information available at the time of publication and may change.

Your reliance on information provided through the Services is at your own discretion.

EXCEPT WHERE EXPRESSLY PROVIDED OTHERWISE OR REQUIRED BY LAW, LAUREL LAKES DISCLAIMS ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.

Some jurisdictions do not permit certain warranty disclaimers, so portions of this section may not apply to you.

SECTION 20 - LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, LAUREL LAKES AND ITS OWNERS, AFFILIATES, EMPLOYEES, CONTRACTORS, AGENTS, SERVICE PROVIDERS, SUPPLIERS, LICENSORS, AND PARTNERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO YOUR USE OF THE SERVICES.

THIS INCLUDES, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE, SAVINGS, DATA, BUSINESS OPPORTUNITY, GOODWILL, OR REPLACEMENT COSTS.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE ARE ALSO NOT RESPONSIBLE FOR LOSS OR DAMAGE ARISING FROM:

  • reliance on editorial or directory information;

  • conditions encountered at a business, park, trail, destination, property, or other location mentioned through the Services;

  • acts or omissions of third-party businesses;

  • products purchased directly from third-party retailers;

  • carrier or fulfillment-provider delays;

  • temporary interruption of the Services; or

  • unauthorized access caused by circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

SECTION 21 - PET-RELATED INFORMATION

Certain Laurel Lakes content may concern dogs, pet-friendly businesses, pet products, trails, parks, travel, enrichment, or other pet-related subjects.

Pet policies, environmental conditions, leash rules, health risks, accessibility, wildlife activity, weather, terrain, and other circumstances may change or vary by location.

Information provided through Laurel Lakes is not veterinary, medical, behavioral, legal, or professional advice.

Pet owners remain responsible for determining whether a product, activity, destination, trail, business, food, toy, or other recommendation is appropriate and safe for their individual animal.

When necessary, consult an appropriate veterinarian or other qualified professional.

SECTION 22 - INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Laurel Lakes and our affiliates, owners, employees, contractors, agents, service providers, licensors, and partners from third-party claims, damages, losses, liabilities, and reasonable costs arising from:

  1. your material violation of these Terms;

  2. your violation of applicable law;

  3. your infringement of another person’s rights;

  4. User Content submitted by you; or

  5. your unlawful or unauthorized use of the Services.

We reserve the right to participate in or control the defense of a claim subject to indemnification.

SECTION 23 - SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed as necessary.

The remaining provisions will remain in effect.

SECTION 24 - WAIVER AND ENTIRE AGREEMENT

Our failure to enforce a provision of these Terms does not constitute a waiver of that provision or any other right.

These Terms, together with policies and terms incorporated by reference, constitute the agreement governing your use of the Services and supersede prior agreements or communications relating to the same subject matter.

SECTION 25 - ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations in connection with a merger, acquisition, restructuring, sale of assets, change in ownership, service-provider arrangement, or otherwise as permitted by law.

SECTION 26 - GOVERNING LAW

These Terms and any dispute relating to the Services will be governed by applicable United States law and the laws of the state in which Laurel Lakes is headquartered, without regard to conflict-of-law principles, except where applicable consumer law provides otherwise.

To the extent permitted by law, disputes will be brought in an appropriate court having jurisdiction over Laurel Lakes’ principal place of business.

Nothing in this section limits any rights you may have under mandatory consumer-protection laws.

SECTION 27 - HEADINGS

Section headings are included for convenience and organization only and do not affect the interpretation of these terms.

SECTION 28 - CHANGES TO THESE TERMS

We may update these terms periodically.

The current version will be posted on this page along with the applicable “Last Updated” date.

Where required by law, we will provide notice of material changes.

Your continued use of the Services after the revised Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

SECTION 29 - CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

Laurel Lakes
Email: laurelakesliving@gmail.com

For questions regarding an order, return, or product, please include your order number where applicable.